Returns

Amour fou. Crazy love.

We want you to love your new style pieces.

We understand that at times you may change your mind or it’s just not working for you, in which case you have options.

RETURNS

We offer a refund or credit note on all full price purchases.

Items must be returned within 30 days of purchase. Items returned after the 30-day period receive a credit note.

To be eligible for a return, your item must:

Be unused.
Be in the same condition that you received it.
Not have any scents, like perfume or moisturizers.
Have original tags attached.
Be in the original packaging.
To complete your return, we need a receipt or proof of purchase.

We will not be able to accept returns for:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

We are unable to review items to determine return or exchange via email or social media. All items must be physically returned via mail to be processed.

HEALTH AND HYGEINE POLICY

We take health and hygiene seriously which is why some items are exempt from being returned. Due to their intimate nature, we do not accept returns on jewelry, unless faulty, damaged or wrongly described.

Full priced intimate products like swimwear and underwear must have their original hygiene sticker in place to qualify for a return. People’s Collective reserve the right to refuse an exchange or return if the hygiene sticker has been removed or tampered.

We suggest choosing carefully to avoid disappointment. If you’re in doubt about a purchase, get in touch. We’re here to help.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUND (if applicable)

If you haven’t received a refund yet, we suggest:

Checking your bank account.
Contacting your credit card company, as it may take some time before your refund is officially posted.
Contacting your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, contact us at style@peoplescollective.com.au.

SALE ITEMS (if applicable)

All purchases of sale items are final.

EXCHANGES
(if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at style@peoplescollective.com.au and wait for our email. We’ll get in touch with you shortly after with instructions of where to send your item.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. Gift certificates are valid for up to 12 months over multiple purchases.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, so they will know about your return.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping from your original purchase, will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you are unsure about your next purchase or need some help, email our team. We’re here to help.